Shipping Policy
Thank you for choosing Virena. Here is our shipping policy to guide you through the process:
Processing Times
- Orders typically take 2-5 business days to process before they are shipped. During peak periods, processing may take slightly longer, but we work hard to ship your order as quickly as possible.
Standard Shipping
- Our standard shipping option delivers your order within 7-14 business days after the processing period. Please note that shipping times may vary based on your location, customs, and unforeseen circumstances.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery. Please allow 2-3 days for tracking updates to appear.
Shipping Destinations
- We currently ship to worldwide destinations. Please ensure your shipping address is accurate to avoid any delays or missed deliveries.
Shipping Costs
- Shipping costs are free for standard shipping, with an express insured shipping option available at checkout. You can view final costs at checkout before completing your order.
International Shipping
- For international orders, additional customs duties or taxes may apply. These fees are the responsibility of the customer. Please check with your local customs office for details.
Order Modifications
- If you need to modify your shipping information, please contact us as soon as possible. Once your order is shipped, modifications may not be possible.
Lost or Damaged Items
- In the rare event your order is lost or damaged in transit, please contact us at support@virena.shop within 7 business days of delivery and we’ll work with you to resolve the issue.
We appreciate your patience and understanding. If you have any further questions, please reach out to our support team at support@virena.shop.
Thank you for being a valued customer of Virena.